Shipping policy

Order Processing

Orders are carefully reviewed and prepared before shipment. Please allow [2–3 business days] for order processing, excluding weekends and public holidays. Once your order ships, you will receive a confirmation email containing tracking information.

Shipping Rates

Available shipping methods, estimated delivery times, and shipping charges are calculated and displayed at checkout based on your delivery address.

Estimated Delivery

Delivery dates shown at checkout are estimates and cannot be guaranteed. Carrier delays, weather conditions, holidays, and other circumstances outside our control may affect delivery times.

Order Tracking

Once your package has been dispatched, tracking information will be sent to the email address used during checkout. Please allow up to 24 hours for tracking updates to appear.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing your order, please contact us immediately. We cannot guarantee that an address can be changed once an order has entered processing or shipped.

International Orders

Where international shipping is available, customers are responsible for any customs duties, taxes, or import fees charged by the destination country. These charges are not included in the order total.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us with your order number and supporting photos where applicable. BKDivaDeluxe will assist with the carrier investigation, but carrier processing times may vary.

Questions about your delivery? Please contact us through our Contact page and include your order number.