NEED TO KNOW
Frequently Asked Questions.
Everything you need to know about shopping the BKDivaDeluxe edit.
01 Are your designer products authentic?
Yes. BKDivaDeluxe offers authentic designer and branded products sourced from authorized retailers, trusted luxury consignors and private collections.
02 What products do you carry?
Our curated edit includes designer shoes, handbags, accessories, clothing and ready-to-wear pieces. Availability changes regularly as new finds are added.
03 How do the Instagram Live sales work?
Follow BKDivaDeluxe on Instagram for weekly live shopping events. Cynthia presents selected pieces in real time, and available items can be purchased through the store.
04 Do you offer flexible payment options?
Eligible orders may use Affirm, Klarna or Afterpay when these options are available at checkout.
05 How do I choose the right size?
Please review the sizing and fit information on each product page. If you need additional help before ordering, contact us and we’ll be happy to assist.
06 What happens if an item sells out?
Many BKDivaDeluxe finds are limited or one of a kind. A sold-out piece may not return, so we recommend purchasing promptly when you find something you love.
07 What is your return policy?
Return eligibility depends on the item and its condition. Please review our current Returns & Refunds Policy before completing your purchase.
08 How can I contact BKDivaDeluxe?
Use our Contact page to send your question. Please include your order number when contacting us about an existing order.
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